Orders that you submit online are processed immediately and may not be cancelled.
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. By default, Ultimate Borussia Shop only offers replacements for faulty orders.
To initiate a return, please email us at firstname.lastname@example.org with a photograph of the faulty product as attachment.
We will then provide you with the return address.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable.
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide within a reasonable time an exchange of merchandise for the item returned.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.